Frequently Asked Questions
What is an online auction?
An online auction is a digital marketplace where buyers place competitive bids on items or
assets. The highest bidder at the end of the auction wins the item, subject to meeting any
minimum reserve price.
How do I register to bid?
To participate in an auction:
● Click “Register” on the top right corner of our website.
● Fill in your details and verify your email.
● Some auctions may require additional information or a refundable deposit to bid.
How do I find auctions I’m interested in?
You can:
● Browse by category (we have over 200 asset types!)
● Use filters to search by location, industry, or auction closing soon
● Follow sellers or save items to track upcoming opportunities
How do I place a bid?
● Go to the item’s auction page
● Enter your bid amount and click “Place Bid”
● You’ll receive confirmation and updates if you’re outbid
What is Proxy Bidding?
Proxy Bidding (automatic bidding) allows you to set the maximum amount you’re willing to
pay. The system will automatically place the lowest possible bid needed to keep you in the
lead—up to your max amount.
Example:
If you set a proxy bid of $5,000 and the current bid is $3,000, the system may place a bid of
$3,100 for you. If another user bids $3,200, your bid will automatically increase to $3,300, and
so on—until your maximum is reached.
What is a reserve price?
Can I inspect the items before bidding?
What happens if I win an auction?
If you’re the highest bidder and the reserve is met:
● You’ll get a confirmation email and invoice
● You must complete payment within 3 business days
● After payment, we’ll help coordinate pickup or shipping
How do payments and fees work?
● You’ll be invoiced for the winning bid, plus applicable buyer’s premium and taxes
● Payment is due within 3 business days
● We accept wire transfer and other approved payment methods (listed in each auction’s
terms)
How does asset pickup or delivery work?
Once your payment is confirmed:
● You’ll coordinate pickup with the seller, with our support if needed
● Some sellers may offer loading or shipping help—check the listing for details
What if I have an issue with an item I purchased?
Who can sell items on your platform?
Who do I contact for support?
Our support team is available to assist you at any time.
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Call us at: 1-800-775-6310
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Or use the live chat on our website for instant help